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| RAN ONE Thought for the Week |
What I know is, is that if you do work that you love, and the work fulfills you, the rest will come.
~ Oprah Winfrey
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Training Events in May 08
| Training Module |
Region |
Date |
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Marketing for Accountants with guest expert Alicia Olesinski
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Asia Pacific |
1 May
4-5pm (EST) |
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Brilliant Business Planning
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Europe |
13 May
10 - 11am |
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Building Tomorrow's Practice - elements for success
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Americas |
13 May 1:00pm EST |
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Tapping Into Your People | Building A Champion Team
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Asia Pacific |
20 May
9.30 -10.30am (EST) |
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Tapping Into Your People | Building A Champion Team
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Asia Pacific |
22 May
4-5pm (EST) |
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Building Business Call |Freeing Up Your Time
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Americas |
28 May 10:00 - 11:00 am PDT
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New
Products
RAN ONE Posters
Impress your clients with these dramatic and effective business concept posters designed for Boardrooms and Reception areas.
Purchase customized RAN ONE business concept posters that:
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Leverage your firm’s expertise
- Are professionally designed
- Are powerful marketing material
- Generate interest from clients
- Explain how RAN ONE firms work with their clients and why it’s so effective
- Include your firm’s own logo and details - even team photos
RAN ONE posters are available for purchase to all RAN ONE members.
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| Get The Right Advice |
| We are excited to present a new product
for subscribers to the Practice Marketing and Sales Resource Center. |
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| We worked
closely with one of our firms to develop a dynamic, fresh and customizable
firm services marketing brochure which demonstrates to your clients
that RAN ONE business advisors really understand the issues faced
by small to mid sized businesses and owners.
This
brochure is not intended to discuss your firm's credentials. It
focuses on your clients and their problems, and what you can do
to help them and includes a section for you to enter your case studies
promoting your firm's experience.
It is available to subscribers to the Practice Marketing and Sales Resource Center. |
Product
Update
Businesses Getting Results
| Dealing With Customer Complaints |
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What business owner at some time hasn’t despaired of ever freeing
Statistics vary, but for every customer who makes a complaint, you are likely to have between twenty and thirty dissatisfied customers who say nothing. Or at least, they say nothing to you, but they're happy to tell other people. In fact, customers are likely to tell between eight and ten people when they are dissatisfied. And each of these is likely to pass the word on to several others.
There is a positive side to complaints however: they can be used to improve your business processes AND even cement customer loyalty. Complaints are a valuable resource. They provide low-cost feedback and if you handle customer complaints well, you can confirm customer loyalty. Good complaint resolution can actually assist in turning even customers who have a complaint into long-term clients who will recommend your business to others. This topic will show you how to handle complaints effectively and use them to actually improve a product quality and customer focus by the team.
This BGR topic can be used in conjunction with the 'Documents For A Complaint Resolution System' form available in KnowledgeONE Search.
BGR is available
to members subscribing to the Practice
Marketing & Sales Resource Center.
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